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OCLC Support

I can't hear sound from an OCLC training opened in WebEx

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Symptom
  • You have opened an OCLC training in WebEx, but you don't hear any sound
Applies to
  • Training
Resolution

If the issue is happening with all trainings, it may be an issue with the sound settings on your computer. Below are some settings to check:

  1. Ensure that the sound for your device is on
  2. Confirm that the WebEx video player has the sound turned on
  3. Confirm that any headphones or external speakers you are using are configured for use
  4. On a PC, navigate to the Control Panel > Sound and ensure the speakers you are using are selected as the Default Device
  5. Try playing the training on a different workstation. If it works on the separate computer, it may be an issue with one workstation
  6. Check with your IT department for additional local troubleshooting steps

If none of these steps resolve the issue, or you are finding the issue with only certain recordings, contact OCLC Support with your OCLC symbol, the troubleshooting steps you've tried so far, and the specific trainings affected.

Additional information

OCLC training

Page ID
48869