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OCLC Support

Why can a patron not check out an item using Self Check in Capira?

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Symptom
  • Patron unable to check out an item using Self Check
Applies to
  • CapiraMobile
  • CapiraMobile with Staff Dashboard
  • CapiraReady
Resolution

Please contact OCLC Support with the following information so we may troubleshoot the error:

  • Patron's barcode and password
  • Patron's device information (Apple or Android, model, OS version)
  • Item Barcode for item(s) being checked out. We will need this to query the ILS and see the specific error response.
Page ID
36658