- Patron unable to check out an item using Self Check
- CapiraMobile with Staff Dashboard
Please contact OCLC Support with the following information so we may troubleshoot the error:
- Patron's barcode and password
- Patron's device information (Apple or Android, model, OS version)
- Item Barcode for item(s) being checked out. We will need this to query the ILS and see the specific error response.