Featured Capira Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
Why did we receive an “app not compliant” message from the Google Play store?
How do we update our hours in CapiraMobile?
How does ILS circulation integration work in MuseumKey or LendingKey?
What IP ranges are used by the Capira products?
Why is our Capira app crashing?
Why is a catalog search not returning expected results in Capira?
Why am I not receiving push notification on my Android app?
Featured Capira Troubleshooting articles
Why is a patron unable to log into Capira and receiving an Invalid Information error?
How do we update URLs in CapiraMobile?
How do we add/delete a pickup location in CapiraMobile or CapiraReady?
How can we add or remove a new icon or screen in Capira?
Why can a patron not renew checkouts or place holds in Capira?
Why can a patron not check out an item using Self Check in Capira?
Why can our patron not see their checkouts or holds in the Capira app?
Recently created articles
Patrons getting an error message when they try to add their account to the app.
( created Tue Apr 30, 2024 )
Why is the video player in LendingKey showing an error when viewing a thing?
( created Tue Apr 30, 2024 )
Does MuseumKey have the capability to handle one time use discount codes?
( created Mon Apr 29, 2024 )
App crashing when trying to open the library card from "My Account" page.
( created Thu Apr 04, 2024 )
Why can't patrons cancel printable MuseumKey reservations?
( created Fri Mar 08, 2024 )
How can we update patron expiration date in the Capira app?
( created Thu Mar 07, 2024 )
Is there a way to see the last person to check out a specific item, or when that item went out and came back?
( created Mon Feb 12, 2024 )
Can we add our app to the Kindle/Amazon App Store?
( created Fri Jan 26, 2024 )
A patron cannot see their card barcode in the app
( created Fri Dec 22, 2023 )
How often is the events calendar feed refreshed in my library's app
( created Fri Dec 01, 2023 )
Why am I not receiving MuseumKey and LendingKey confirmation emails?
( created Mon Nov 13, 2023 )
How many library cards can be added in My Account?
( created Fri Nov 10, 2023 )
When does KeyCentral open up the next day for making reservations
( created Thu Nov 02, 2023 )
Why am I receiving an error when trying to use mobile checkout?
( created Fri Oct 06, 2023 )
Why does our app not work when we are on the library's network?
( created Thu Sep 28, 2023 )
Recently updated articles
Why is our Capira app crashing?
( updated Fri Jul 12, 2024 )
App crashing when trying to open the library card from "My Account" page.
( updated Fri Jul 12, 2024 )
Patrons getting an error message when they try to add their account to the app.
( updated Fri Jul 12, 2024 )
Why is the video player in LendingKey showing an error when viewing a thing?
( updated Tue Apr 30, 2024 )
Does MuseumKey have the capability to handle one time use discount codes?
( updated Mon Apr 29, 2024 )
What IP ranges are used by the Capira products?
( updated Mon Apr 22, 2024 )
A patron cannot see their card barcode in the app
( updated Tue Apr 16, 2024 )
Why can't patrons cancel printable MuseumKey reservations?
( updated Fri Mar 08, 2024 )
How can we update patron expiration date in the Capira app?
( updated Thu Mar 07, 2024 )
Is there a way to see the last person to check out a specific item, or when that item went out and came back?
( updated Mon Feb 12, 2024 )
Can we add our app to the Kindle/Amazon App Store?
( updated Fri Jan 26, 2024 )
How often is the events calendar feed refreshed in my library's app
( updated Fri Dec 01, 2023 )
Why is a catalog search not returning expected results in Capira?
( updated Wed Nov 29, 2023 )
Why can our patron not see their checkouts or holds in the Capira app?
( updated Wed Nov 29, 2023 )
Why can a patron not renew checkouts or place holds in Capira?
( updated Wed Nov 29, 2023 )