Why is our Capira app crashing?

Symptom

• Capira app is experiencing crashes

Applies to

• CapiraMobile
• CapiraMobile with Staff Dashboard
• CapiraReady

Resolution

Try the following troubleshooting steps first:

• Uninstall and reinstall the app
• Restart the device
• Verify that your device has the latest version of its operating system software installed

If none of those steps resolves the issue, please contact OCLC Support and include the information listed below. We will need as much information as possible in order to troubleshoot these crashes:

• Device information (Apple or Android, model, operating system version) that is experiencing the crash
• What version of the app is installed
• Exact replication steps on what is causing the crash:
  • Is the app crashing on launch?
  • Does a specific button/menu option cause the crash?
  • Does a specific action cause the crash?

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