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OCLC Support

Rate and review

Discover how to manage the rate/review feature to gather feedback about your app, in the CapiraMobile Staff Dashboard.

When rate/review is enabled, app users will be prompted on launch with a pop-up that asks if they are enjoying the application. The options for their review differ depending on if they answer Yes or No:

  • Yes - A second pop-up screen appears, allowing them to rate their experience on a scale of 1-5 or choose Not Now to dismiss the message.
  • No - An email message opens addressed to the primary email address in the general settings for a branch, if one has been added. Users can submit feedback for the app in this email.

To enable or disable Rate/Review:

  1. From the left navigation, under the Elements menu, select Options > Rate & Reviews.
  2. Slide the toggle to the right to enable Rate/Review and allow users to leave feedback about your app.
  3. If enabled:
    • Number of launches - Enter the numerical number of times the user can launch the app before they are prompted for a review.
    • Repeat after launches - From the drop-down list, choose the number of times a user can launch the app before being re-prompted for a review.
  4. Click Save.