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OCLC Support

Create, edit or delete user accounts

Create users

Create accounts for your users. Required fields may vary, depending on the services your library subscribes to. Additionally, if you are using a third-party authentication system, you will not see the Identity Management section.

Follow the account naming conventions used by your institution when creating user names. If you are creating accounts for your staff members, make sure you tell them their user name soon after you create the account. They will need their user name to create a password.

Create a user account

From the Admin section:

  1. On the left navigation, under User Management, click New User.
  2. On the Basic User Data panel, OCLC recommends filling in the following fields:
    • First Name: Highly recommended
    • Address, Phone Number, or Email Address: Email is highly recommended.
      •  Note:  In order to create an account, the user/patron requires a Primary email address.  Enter an email address and select Primary next to the Email Type.

    • User Name (or Barcode): Required. If you cannot edit or do not see the User Name field, type in the Barcode field

    Some libraries have additional required fields (those with Circulation functionality and others):

    • Home Branch: Required for some. Select the user's preferred branch from the list
    • Patron Type: Required for some. Select the patron type from the list
  3. Click Create.
  4. On the confirmation window, click OK. The user/patron account appears.

Assign roles to a user account

  1. In the user account, expand the Roles accordion.
  2. Within the Roles accordion, click Edit (on the far right).
  3. Select the appropriate roles.
    • For more information on the actions users can perform with individual roles, see Roles
    • All accounts must have the Everyone role assigned. The Everyone role is included automatically and should not be removed
  4. Click Save.

Prompt your staff member to set a password

  1. For the account you just created, perform one of the following actions so your staff member can create a password:
    1. Click Set/reset in the Identity Management section if available, or
    2. Direct your staff to:
      1. Go to your library's WorldShare URL. Replace yourlibrary with your library's identifier:
      2. Click Set/reset password on the Sign In screen.
  2. Either action will send a system-generated message to the email address in the account. Please note:
    • Your staff member must follow the link in the system-generated email within 24 hours to set a password. They should check their junk folder if they do not see the email within a few minutes
    • If the link expires, you can perform either of the above steps to prompt your staff member again

 Note: Send your staff member their user name. Your staff member needs this information to create a password.

Search for users

  1. On the left navigation, under User Management, select an index from the Limit search to list.
  2. Enter your search terms, or enter an asterisk (*) to search through all users.
  3. Click Search or press <Enter>.
  4. From the search results, click a user name to open the record.
Available search indexes - Table
Limit Description
Everything (default) Contents of all fields in the user record
Name Contents of the First Name, Middle Name, or Last Name.
Barcode Barcode (ID number) of the user
Street Address Address of the user (e.g. house number, street name)
City City of the user's address
State/Province State or province of the user's address
Postal Code Postal code (e.g. zip code) of the user's address
ILL Identifier A unique identifier for the user in the Tipasa system. It may be the user's library barcode.

Search all institutions in your group

 Note: This option is only available if you are part of a WMS group.

Deselect the check box to search for users from your institution. When the check box is selected, users across all institutions in your group will be shown.

You cannot edit users that are not from your institution.

Edit users

  1. Search for the user you want to edit
  2. On the search results page, click the user's Name.
  3. On the accordion of the section you want to edit, click Edit (on the far right).
  4. Edit information, as appropriate.
  5. Click Save.

Delete users

Deleting a user removes their account from the system. This action should be performed with caution. It cannot be undone.

Note: If you are part of a WMS group, you can only delete users from your institution.

If you use WorldShare Circulation, accounts cannot be deleted if the user has:

  • Outstanding checkouts
  • Outstanding bills
  • Been sent to a collection agency

If you try to delete a user account that cannot be deleted, you will receive a message explaining why the user could not be deleted.

  1. Search for the user you want to delete.
  2. In the user account, click Delete User Record.
  3. In the Delete User window, click Delete.
  4. The Delete User Record window appears and the system confirms the deletion.
  5. If you use WorldShare Circulation, all outstanding hold requests or item schedules associated with the user account will be removed. Any reference to the user in item statistics will display as 'Unknown Patron.'