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About 8 results
  • We set our OCLC Supplier Status to No but still get Rapid requests in ILLiad
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/I_have_set_my_OCLC_Supplier_Status_to_No%2C_but_I_still_get_Rapid_requests_in_ILLiad
    Symptom Your library's OCLC Supplier Status is set to No, or Closure hours are in effect, but you still get Rapid requests. Applies to ILLiad Resolution The OCLC Supplier Status and Closures are handl...Symptom Your library's OCLC Supplier Status is set to No, or Closure hours are in effect, but you still get Rapid requests. Applies to ILLiad Resolution The OCLC Supplier Status and Closures are handled in the OCLC Policies Directory, but Rapid does not access that information. Rapid has a feature called Lending Off Times which functions similarly. Contact Rapid for information on how to set this up. Additional information Lending Off Times training video. (Last accessed 7/3/2023) Page ID 50450
  • In ILLiad, how do I set up a routing rule so that Rapid Requests do not go to Awaiting Copyright Clearance?
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/In_ILLiad_how_do_I_set_up_a_routing_rule_so_that_Rapid_Requests_do_not_go_to_Awaiting_Copyright_Clearance
    Symptom You want to set up a routing rule so that your Rapid requests go out through Rapid rather than going to Awaiting Copyright Clearance Applies to ILLiad Resolution Information on setting up a ro...Symptom You want to set up a routing rule so that your Rapid requests go out through Rapid rather than going to Awaiting Copyright Clearance Applies to ILLiad Resolution Information on setting up a routing rule is found in the Initial Configuration: Creating Custom Queues and Routing Rules for RAPID Requests documentation. Page ID 24699
  • How do we contact RAPID for ILLiad questions?
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_we_contact_RAPID_for_ILLiad_questions
    Applies to ILLiad Answer Go to the EXLibris RapidILL site and either go to the "Contact Us" and fill out a contact form or click on the "About Us" drop-down and select "Global Offices" and select the ...Applies to ILLiad Answer Go to the EXLibris RapidILL site and either go to the "Contact Us" and fill out a contact form or click on the "About Us" drop-down and select "Global Offices" and select the site that would be for your location for their phone number and email address. Page ID 42615
  • What do I need to do to Configure RAPID to work in ILLiad?
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/What_do_I_need_to_do_to_Configure_RAPID_to_work_in_ILLiad
    You need to know how to configure RAPID Here are the steps you need to take to configure RAPID You need to follow the Initial Configuration: Enabling the Rapid Manager documentation. After updating yo...You need to know how to configure RAPID Here are the steps you need to take to configure RAPID You need to follow the Initial Configuration: Enabling the Rapid Manager documentation. After updating your configuration, if you are hosted, you need to contact OCLC Support to restart the ILLiad Rapid Manager service. If you are self-hosted, you will need to contact your ILLiad Web Server Administrator to restart the ILLiad Rapid Manager service.
  • I sent a request out through Rapid and now trying to send the request out through OCLC, but I cannot see any holdings
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/I_sent_a_request_out_through_Rapid_and_now_trying_to_send_the_request_out_through_OCLC_but_I_cannot_see_any_holdings
    When a request comes back unfilled through Rapid and you now want to change it to OCLC, here are the steps you need to take: Open up the Unfilled Request from the Unfilled queue and change the System ...When a request comes back unfilled through Rapid and you now want to change it to OCLC, here are the steps you need to take: Open up the Unfilled Request from the Unfilled queue and change the System ID to OCLC. Process the request as if it is a new request in Borrowing and select the OCLC tab to look for the holdings. The reason you are not seeing the holdings, is you need to change the System ID from Rapid to OCLC.
  • We are on an ILLiad shared server and received an error message in the Rapid log regarding the RapidPrimaryLendingDownload Customization key
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/We_are_on_an_ILLiad_shared_server_and_received_an_error_message_in_the_Rapid_log_regarding_the_RapidPrimaryLendingDownload_Customization_key
    Symptom We are a shared server on ILLiad 9.1 getting an error message in your Rapid log regarding the RapidPrimaryLendingDownload Customization key. Applies to ILLiad Resolution This key isn't active ...Symptom We are a shared server on ILLiad 9.1 getting an error message in your Rapid log regarding the RapidPrimaryLendingDownload Customization key. Applies to ILLiad Resolution This key isn't active by default, it needs to be added under System > General > Customization as a new record in the table. For detailed instructions on how to add this key, see the Shared Servers subhead in Initial Configuration: Enabling the Rapid Manager. Page ID 27553
  • I am an single server ILLiad site and when I route items to Awaiting Rapid Local Sending it does not do anything
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/I_am_an_single_server_ILLiad_site_and_when_I_route_items_to_Awaiting_Rapid_Local_Sending_it_does_not_do_anything
    Symptom You are on a single server and routing requests to Awaiting Rapid Local Sending. You are not sure why they are coming back to you. Applies to ILLiad Resolution If you find yourself routing to ...Symptom You are on a single server and routing requests to Awaiting Rapid Local Sending. You are not sure why they are coming back to you. Applies to ILLiad Resolution If you find yourself routing to "Awaiting Rapid Local Sending" while on a single server, it means you are sending the request to yourself. To properly route the request to Rapid, you need to send it to "Awaiting Rapid Request Sending" instead. Page ID 22237
  • Why do Rapid requests come into Electronic Delivery in ILLiad with No ILL Number Match?
    https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/Why_do_Rapid_requests_come_into_Electronic_Delivery_in_ILLiad_with_No_ILL_Number_Match
    Requests that come into ILLiad will only match if they contain the information needed in the "verified" fieldname of the WorkFormMapping table. For example, if the ILLiadFields for "verified" are "<TN...Requests that come into ILLiad will only match if they contain the information needed in the "verified" fieldname of the WorkFormMapping table. For example, if the ILLiadFields for "verified" are "<TN:<#TransactionNumber>><#Odyssey>", then each request would need to have the transaction number and Odyssey IP. Often, RapidX files will arrive in ILLiad with one of those fields missing or incomplete, resulting in No ILL Number Match.