Why is the Time to Respond column showing less time than our Days to Repond policy?
Applies to
- WorldShare Interlibrary Loan
- Tipasa
Answer
The Time To Respond value (shown in hours and days) is a calculated value. The system is using multiple factors to calculate the Time to Respond, one of which is the Days to Respond. They are not the same.
Multiple factors determine when a request will disappear from a lender's Can You Supply? and related queues. The following are considered when calculating Time To Respond:
- The date and time the queue is being accessed
- The lender's Days To Respond from OCLC Policies Directory
- Days To Respond for Copies
- Days To Respond for Loans
- Non-aging days
- The borrower's Need Before Date
The calculation takes into account the sooner of the expiration or aging date and displays the difference in time between when the queue is being accessed and the ultimate aging/expiration date. The values displayed in this Time To Respond column are:
- <12 hours
- <24 hours
- >1 day
- >2 days
If you see a Time to Respond of <24 hours, for example, the request would move on to the next lender by the next day.
Borrowers can still choose to select your library as a lender, even though your Days to Respond may be 4 days and they may need the item in 1-2 days. In these cases the borrower may not have any other option than to choose libraries with the default 4 days to respond, and the system is just pushing the request through, trying to get a response in time for the borrower.