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OCLC Support

Why does my lending request only show the recall button?

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Symptom
  • Lending Requests where you only see the option to recall. 
Resolution

Please follow these steps:

  1. Call the Borrowing library and make sure they have processed the request all the way.
  2. If they are an Illiad borrowing library they may have closed the request without ever going through the steps to process the request correctly. They may have to re-open the request and then go through the steps to close it correctly.
  3. As only a last resort the Lending Library can click the Recall button and then the Checked In/Complete button, but only if the item has arrived. 

Page ID

13273