Skip to main content
OCLC Support

Is it possible to reopen a Closed request to click the IFM checkbox so the charges go to IFM instead of being sent by invoice?

Symptom
  • A request was processed by invoice rather than as IFM because the user forgot to check the IFM checkbox and the request was closed. 
Applies to
  • WorldShare ILL 
  • Tipasa 
Resolution

No, this is not possible.

Another "dummy" request will need to be created and sent between the borrower and lender library in order for that IFM to get checked and the charge to be recorded. Otherwise an invoice will need to be sent out.

 
Page ID
20867

 

  • Was this article helpful?