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OCLC Support

I see only a blank screen when I login to WorldShare.

Applies to
  • WorldShare Interlibrary Loan
  • WorldShare Collection Manager 
  • WorldShare Circulation 
  • WorldShare Acquisitions 
  • WorldShare Record Manager 
  • WorldShare Admin
Answer

The blank screen in WorldShare could be happening for multiple reasons.  If the troubleshooting below does not resolve the issue, please contact OCLC Support.

  • First, check that you are going to the correct URL, and that your browser is not changing that URL during the page load.  If you have bookmarked the page, please type your WorldShare URL into the browser address bar instead of using any bookmark.  If you have forgotten the URL for your WorldShare site, please see the documentation we have called "I forgot my WorldShare URL".
    • If your browser keeps changing the correct URL into a bad URL that does not load properly, please clear the cache and cookies of your browser, use a different browser, or open a private session to get a fresh browser instance.                                                    
  • Some of the newer browser versions have pop-ups blocker tools installed.  The blank screen may be a result of a pop up blocker that is blocking WorldShare from loading properly. Pop-up's must be allowed for WorldShare Interlibrary Loan to operate.  
    • If you have a pop up blocker turned on in your browser, you may see an orange triangle  like this one at the end of the URL bar.     clipboard_e83fc9e728ae914535d413b383e219541.png
  • Additionally, please check to see that you have the correct roles assigned to your account.  If you do not have WorldShare Interlibrary Loan roles assigned to your account, you will not see the ILL tab.  If there is no one at your institution that can add roles to your account, please contact OCLC Support.   
Page ID
15817