I accidentally charged a borrowing library too much, how do I partially refund them?
- As a lender, it can sometimes happen you supply an item for a higher cost than you originally intended. This can occur if you accidentally select a different constant data template, or if you make a typing mistake.
- WorldShare ILL
To make sure the correct amount is billed, follow these steps:
- Contact the library by using the E-mail button in the request, explaining the situation, and ask them to send a 'dummy request' to you.
- Fulfill this dummy request with the correct charge.
- In the original request, use the Refund button to refund the original charge.