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OCLC Support

Known issues

This page lists known issues in the WorldShare Interlibrary Loan application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current Issues 

Issue Details

ILL hold displays as On Shelf at pickup location

When receiving a loan request in WorldShare ILL or Tipasa with WorldShare Circulation integration enabled, the hold on the temporary item is fulfilled at the pickup location rather than the item's home location.

Identified: July 2018

Workaround: If needed, check in the item in Circulation to route it to the pickup location.

OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for "Unspecified". We are continuing our investigation as to the cause.  
WorldShare Interlibrary Loan and Tipasa are experiencing database-related issues this morning (18 July 2018). You may have seen errors when accessing requests or requests disappearing/reappearing from queues. We are working to resolve the issues and will provide an update once resolved.   
ILL due date not honored by WorldShare Circulation Loan Policy is applied when checking out a temporary item created via Circ-ILL Integration instead of the more restrictive of Loan Policy and the lender's due date.

Workaround: Manually set the due date at checkout in WorldShare Circulation.
Potential anomalies in Article Exchange statistics The product team is investigating potential anomalies in the All Article Exchange Monthly Upload report and the Daily Article Exchange Lending report.    
An error message appears saying that there are too many lenders in the lender string, despite there being 15 or less.  This issue is happening intermittently when submitting requests. A potential workaround is to save the request and try submitting again. 
'Any Edition' is pre-populated in the 'Preferred Edition' field in new borrowing requests All new borrowing requests are pre-populated with 'Any edition' without the ability to change this to 'This edition' or 'Most recent edition'. A workaround is to add the Preferred Edition to the 'Borrowing Notes' field. 
Copyright fields are duplicated in ILLiad when using a constant data record containing copyright data, resulting in an error message. An extra value of "CCG" or "CCL" is inserted in the copyright compliance field in the ILLiad request after applying constant data. The workaround is to manually edit the copyright field to remove the unwanted or duplicate value. 
Deflection policies based on E-License terms are not deflecting requests for e-books.

Create or update a deflection policy to deflect based on Format: E-Text. 


Due dates are missing on requests when renewal is denied.   
Clicking 'View holdings' from an ILL request intermittently results in the wrong bibliographic record being displayed

Work-around:  If you notice this happening, please do the following:

  • Close the request and retrieve it again.
  • Click the 'view holdings' link again and confirm the correct title appears before updating the request with your lender string.

This problem is intermittent, so viewing holdings a second time will likely give the correct result.

The value of Patron Status in a request is overwritten when constant data with a blank/null value for Status is applied and the request is subsequently saved or updated. Work-around: Turn off constant data persistence.  After applying constant data, re-enter the Patron Status value before saving or updating the request.

An error message is displayed to the lender when attempting to save or update the status of a lending request if:

  • Lender selects ILL Fee Management (IFM)
  • Lending charge is blank
  • Request status is one of the following:
    • Submitted
    • Considering

The request fails to be updated and/or changes to the request are not saved.

 Note: Lending constant data records that specify a lending charge amount of 0.00 (zero) are applied to requests with blank lending charge values.

Work-around: Deselect IFM when you are not charging the borrowing library.  You may need to update your lending constant data.
The borrower's maximum cost amount is moved to the Borrowing Notes field (i.e. MC:25.00) when staff submit a request for Direct Request processing from the WorldShare ILL staff interface. Note that the IFM checkbox selection will be retained. Work-around: Manually build the lender string and submit to lenders.
Imprint date, language, and/or format may not appear in the Resource Sharing Stats or Reasons For No reports as of September 2016.  

Patron-initiated ILL with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa.



Fixed Issues 


Fixed issues - Table
Issue Fix date
Incorrect URL in New Lending Requests email July 2018
Interlibrary Loan Statistics were temporarily inaccurate for the month of May May 2018
Changes to Custom Holdings Groups and Custom Holdings Paths are not being Reflected.  This also effects ILLiad users.  January 2018
Policies Directory access for ILLiad users requires logging in. January 2018
Some of the Open Access links that appear on a request are actually subscription links. November 2017
Interlibrary Loan requests cannot be fulfilled in WorldShare Circulation. November 2017
Users of the Article Exchange custom version receive an error message when attempting to access the user interface.  Note that the Article Exchange service utilized by the majority of interlibary loan customers is working as expected. August 2017
Recently closed requests are temporarily not searchable as either an ‘active request’ or ‘closed request’ from the WorldShare ILL home page. This unsearchable period should only be a minute or two but has been prolonged at times. July 2017
Borrower is unable to update the bibliographic data in a request by clicking the magnifying glass icons next to Title, Author, and standard number (i.e. ISSN, ISBN, etc.) fields. The bibliographic record view fails to render, and the "Apply data to request" button does not display. Note that subsequent searches made in Discover Items may not behave as expected. May 2017
Borrower is unable to action requests in Not Received status. An error message displays when selecting the 'Mark as Received' or 'Save' buttons. May 2017
Refund button does not display for closed requests. February 2017
Patron-initiated requests that were mediated by staff display in the Direct Produced queue. December 2016
In Service Configuration, creating a new Custom Holdings Group (CHG) or saving changes to an existing CHG results in an error message. If a CHG includes one or more OCLC symbols that contain a special character (i.e. $#@), saving changes to the CHG may result in symbols being dropped from the CHG. December 2016
IFM refund and local currency options do not display in WorldShare ILL. October 2016

ILLiad customers see an error message when hovering over lender symbols to view OCLC Policies information.

October 2016
Some data elements are unavailable or incorrect in August 2016 WorldShare Interlibrary Loan reports from the OCLC Usage Statistics site. August 2016
Error message is displayed when a customer using WorldShare Circulation integration uses a barcode scanner to enter the Item Barcode when receiving a loan request. August 2016
Lenders are unable to save changes when dropping an Article Exchange file to a copy request that has already been shipped. The Save button is inactive. August 2016
If a lender viewing a request in Submitted status (Can you supply?) enters a newline character while selecting any field, the request is updated to Shipped status (In Transit). August 2016
For lenders, requests in 'New - Copies' or 'New - Loans' status fail to update to Considering status when the 'Auto-update to Considering' checkbox is selected from the Print All section of the Print Queue. August 2016
Borrowing libraries viewing WorldShare ILL in Spanish, Dutch, Chinese (traditional or simplified), Japanese, or Korean are unable to create requests or open existing borrowing requests. July 2016

In Service Configuration, an error message appears when attempting to create a new Custom Holdings Group. The group fails to be created.

July 2016
Lenders are unable to supply, refuse, or send a conditional response immediately after moving a request to Considering status. July 2016
Multiple versions of the borrower and/or lender Interlibrary Loan Fee Management (IFM) reports display for January 2016 onwards. May 2016