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Categories and queues

WorldShare Interlibrary Loan Home Quick Links

Quick Links display queues that may require action and are the same queues that appear in the left navigation.  Use the Quick Links section on the Home screen to navigate directly to specific queues:

 Note: A request can appear in more than one queue at a time.

Borrowing
  • AE Alert
  • Copyright
  • New for Review
    • Not Reviewed
    • Reviewed
  • Produced
    • In Transit
    • Received?
    • Expired
    • Unfilled
  • Received
    • Overdue
  • Returned
Lending
  • Lending Priorities
  • Supplied
    • Not Received
    • Overdue
  • Returned
    • Returned/In Transit
    • Returned/Complete?

See Request aging for information about aging days until a request moves into a different status.

Request queues

 
The following tables describe the queues that make up the categories in WorldShare Interlibrary Loan and the actions you can take from the respective queues.

Borrowing Requests queues

Queue

Description

Borrower action(s)

AE Alert Borrower alert category is present when a lender has entered text into the AE Alert field on the workform. Mark as received
Not Received
NEW FOR REVIEW

Not Reviewed

All requests that are brand new to the system. No one in your library has yet viewed these requests.

 Note: When a user views a request in this category, its status changes to Reviewed.

 Note: When using the Print All feature to print Not Reviewed requests, a user has the option to use the default setting and auto-update all requests printed to Reviewed or to turn auto-update off and retain the Not Reviewed status. For more information see Print all items in a request queue.

Send Request
Mark Unread
Cancel Request

Reviewed

All requests that are new to the system, but have been viewed (reviewed) by your staff. These requests are electronically-generated, waiting for evaluation and/or further processing.

Send Request
Purchase Request

Open Access
Cancel Request

PRODUCED

Awaiting Response

The request has been submitted by the borrowing library, and is awaiting a response from a potential lender.

Cancel Request

Automation Produced These requests have been successfully forwarded through automation during the past 4 system days. See Automated Request Manager. Depends on the request’s status.

Conditional

Lender has stated conditions for lending in Lending Notes.

Yes
No
Cancel Request

In Transit

The lender has sent the item.

Mark as received
Not Received

Not Received

The Borrower has not received an item sent by Lender and responded No to Received?

Mark as received New

Unfilled

No Lender could supply the item.

Resend Request
Change Fulfillment Type
New
Cancel Request

Received?

The borrower has not yet marked an item as received and the system is asking if it’s an oversight.

Mark as received
Not Received

Expired

No Lender could supply the item prior to the Need Before date.

Cancel Request
RECEIVED

Received/
In Use

The Borrower received item from Lender, and it is with the requesting patron.

Return item
Renew item
Lost

Renewal Requested

The Borrower wants to renew the loan, and is awaiting a response from the lender.

Return item
Lost

Renewal Approved

The Lender agreed to renew a loan.

 Note: Requests will remain in the Renewal Approved queue until the borrower returns the item, requests another renewal, or marks the item as lost.

Return item
Renew item
Lost

Renewal Denied

The Lender did not renew the loan.

 Note: Requests will remain in the Renewal Denied queue until the borrower returns the item or marks the item as lost.

Return item
Lost

Overdue

The item is 14 or more system days overdue.

Return item
Renew item
Lost

Recalled

The Lender wants the item returned immediately, or the Lender has sent you an erroneous Yes.

Return item
Lost

Received but Missing The Lender has marked this item as missing. The request will age after 760 days.

Return Item
Renew Item

RETURNED

Returned

The Borrower has returned the item.

 

Returned but Missing

The Borrower has returned the item, but the Lender did not receive it.

 

Lending Requests

Time to Respond

The Time to Respond column indicates when a request will age or expire from a Lender's Can You Supply? queues. The Time to Respond column appears in the following queues: 

  • Can You Supply?
    • New - Copies
    • New - Loans
  • Considering
    • Considering - Copies
    • Considering - Loans
  • Conditions Accepted

The default sort in the above queues is by the Time to Respond column to ensure that requests with the least amount of time before aging or expiring will display at the top of the screen. The Time to Respond column and all additional columns in the queue are sortable.

The following factors are considered when calculating the Time to Respond: 

  • The date and time the queue is being accessed
  • The lender's Days to Respond from Policies Directory
  • Non-aging days, such as weekends and holidays  
    • Non-aging days do not impact request expiration.
  • The borrower's Need Before Date
    • Need Before Date will d​​​​etermine when the request expires.

The calculation considers the sooner of the expiration or aging date and displays the difference in time between when the queue is being accessed and the ultimate aging or expiration date. The values displayed in the Time to Respond column are:

  • < 12 hours (less than twelve hours)
  • < 24 hours (less than twenty-four hours)
  • > 1 day (more than one day)
  • > 2 days (more than two days)
  • >3 days (more than three days)
  • >4 days (more than four days)
  • >5 days (more than five days)
  • >6 days (more than six days)
  • >7 days (more than seven days)

Within each category of Time To Respond above, the system sorts in order by the referral date and time, from top to bottom. This enables you to work from top to bottom in the queue. The top requests are the ones that will age first, and when multiple requests have the same Time To Respond value, the requests with that value will be sorted by which requests were assigned to your library as the lender first.

 

Lending Requests queues

Queue Description Lender action(s)
CAN YOU SUPPLY?
New - Copies

Copy requests that were created when a Borrower submitted a completed workform, and the request moved through the Lender string sequentially.

 Note: When using the Print All feature to print New - Copies requests, a user has the option to use the default setting and auto-update all requests printed to Considering or to turn auto-update off and retain the New status. For more information see Auto-update with Print All.

Yes
No
Conditional
New - Loans

Loan requests that were created when a Borrower submitted a completed workform, and the request moved through the Lender string sequentially.

 Note: When using the Print All feature to print New - Loans requests, a user has the option to use the default setting and auto-update all requests printed to Considering or to turn auto-update off and retain the New status. For more information see Auto-update with Print All.

Yes
No
Conditional
Considering - Copies Copy requests that you have already reviewed. Yes
No
Conditional
Considering - Loans Loan requests that you have already reviewed. Yes
No
Conditional
Conditions Accepted The Borrower has agreed to the condition stipulated. Yes
No
SUPPLIED
Shipped/
In Transit
The Lender has sent the item. Recall item
Not Received The Borrower has not received an item sent by Lender and responded No to Received?  
Recalled The Lender wants the item returned immediately, or the Lender has sent you an erroneous Yes.  
Overdue Item is 14 or more system days overdue.

Accept Renewal
Deny Renewal
Recall item
Return item

Renewal Requested The Borrower wants to renew the loan. Accept Renewal
Deny Renewal
Recall item
Received/
In Use
Request has been updated to Received within 7 days of Shipped date for copies, and 14 days for loans. Recall item
Received but Missing The Borrower has received the item, but the Patron has lost it. Checked-in/Complete
RETURNED
Returned/
In Transit
The Borrower has returned the item.

Checked-in/Complete
Not Returned

Returned/
Complete?
Lending requests that are marked Returned by the borrower will stay in transit for 30 days.  If the lender does not mark the request as Not Returned or Checked-in/Complete, the request moves to the Returned/Complete? queue.   Checked-in/Complete
Not Returned
Returned but Missing The Borrower has returned the item, but the Lender did not receive it. Checked-in/Complete

Purchasing Requests queues

Queue Description Lender action(s)
PURCHASING
Review for Purchase Lists items the Borrower is considering purchasing.  
On Order Lists items the Borrower wishes to purchase. Mark as Received
Cancel Request
Received? The Borrower has not received an item sent by a vendor and responded No to Received?

Yes
No

 

Print Queues

For more information see Print requests and manage queue.

Queue Description Action(s)
BORROWING
Return Labels

Print Return Labels for your borrowing requests.

Print

Remove

Requests

Print the request information related to your borrowing activity.

Print

Remove

Book Straps/Stickers Print Book Straps or Stickers for your borrowing request.

Print

Remove

LENDING
Shipping Labels Print shipping labels for your lending request.

Print

Remove

Requests Print the request information related to your lending activity.

Print

Remove

Book Straps/Stickers Print Book Straps or Stickers for your borrowing request.

Print

Remove

 

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