If a lending library which does not use NRE/VDX or a compatible system informs you by email or phone that they are supplying a request, you need to update the record in NRE/VDX to stop the request from expiring and moving on in the rota.
Access the correct record from the Work Queue or by searching or it. Select Informed Shipped, and then click the Action button.
Informed not supplied
If a lending library which does not use NRE/VDX or a compatible system has informed you that they are not supplying the item, you should take the Informed Not Supplied action on the request. This will move the request to the next location in its rota.