If you think there is a problem obtaining results from any Collection, you can check the status of each Collection that you are searching.
To do this, click on the Status option from the top menu bar.
Note the status feature does not auto refresh so you may need to keep clicking on the Status option to update the results.
The Collections searched are listed in the Target column.
Each Collection searched will have a Status. The possible statuses are outlined in the table below:
|Presenting||The Collection has found results and is in the process of displaying them.|
|Search Complete||The Collection has found and displayed all the results.|
|Incomplete||The Collection was interrupted before your search was completely processed.|
|Error||The Collection is not operational at this time.|
|Unsupported||The Collection is operational, but doesn’t support this search.|
|Searching||The search is still in process; no results have been returned.|
The Total Hits displays the total number of hits found from the search.
Fetched Hits displays the number of hits currently displayed. At the beginning of your search, this is the total number of hits automatically displayed in the initial search result set. When you return to Search Results and ask for more hits - by clicking on the arrow or page number - this number changes as additional hits are displayed.
Requested Hits shows the number of hits requested by clicking to see additional results. Not all requested hits may be fetched yet.
If a Collection shows an Error status, this may be a temporary problem and it is often worth trying the search a gain a few moments later. If the error persists please report it to email@example.com.