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OCLC Support

"Oops. Something went wrong" error when signing into Tipasa user portal

  • You are trying to sign in to the Tipasa user portal and get an error message saying "Oops. Something went wrong. You are not authorized to view this content."
Applies to
  • Tipasa

Make sure your Tipasa account doesn't have the role of WorldShare ILL Partner assigned. This role is not to be used by any actual staff account. It's intended to be used for accounts that represent an institution that you are using off-system requests with, so someone not in the OCLC ILL network. It's not meant to be on a staff or patron account.

If your Tipasa account has this role assigned, remove it.

Additional information

Learn more about the WorldShare ILL Partner role

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