Call numbers are not populating on incoming lending requests, even though we have enabled this integration
Symptom
- Call numbers from your local OPAC are not automatically populated in incoming lending requests, even though you have this integration configured
Applies to
- Tipasa
- WorldShare Interlibrary Loan
Resolution
This integration relies on the OCLC number matching to populate the call numbers. For the call number to be filled correctly, both the incoming request and the record in your OPAC need to contain an OCLC number. Without one or the other, the call number cannot be filled in.
Check the request and the record in your OPAC to ensure both of these conditions are met.
If you have a request that did not populate the call number, despite the OCLC number present in the OPAC and request, please contact OCLC Support with your OCLC Symbol, the ILL request ID, and the OCLC number of the title.