What do I do when an ILLiad lender no longer wants to receive requests via Odyssey?
Deleting the Odyssey address from the Lender Address Form solves this issue:
- From the Home tab, use the Search Addresses ribbon to find the institution that no longer wishes to receive articles through Odyssey.
- Open the Lender Address record for that institution.
- In the General Information section, delete the Odyssey Address.
- Click 💾Save at the top and close the record.
For more information, see the Atlas article on the Lender Address Form.