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OCLC Support

I received an ILLiad email that an Electronic Article is ready, but it's not on the website

  • A patron is going to their electronic articles section after being notified by ILLiad that the article is ready, but no articles are listed.
Applies to
  • ILLiad

In order for a patron to get an electronic article after being notified, you need to make sure of the following:

  1. The Transaction Status needs to be "Delivered to Web."
  2. The file needs to be in the PDF folder where patrons get the file from the Web.
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