Is there a way to make sure my electronic articles deliver?
- You are having issues sometimes where you cannot send out articles through Odyssey and you want to find a way to have them send without error
You can set it up that if an article fails to send through Odyssey that you can have it automatically send out through Article Exchange by doing the following:
- Go to the Customization Manager and set the SendArticleExchangeOnOdysseyFailure key to Yes and save the change.
- If you are self-hosted, you will want to restart the ILLiad Odyssey Manager service. If you are hosted by OCLC, contact OCLC Support and ask for the service to be restarted.
- After the service is restarted, restart your ILLiad Clients on any machine that uses ILLiad.
After making the change, any request that fails to go out through Odyssey for any reason will go out through Article Exchange automatically. That way, you do not have to look at the failed send requests and try to send it out through Article Exchange yourself.