I have forgotten my password for the ILLiad client. How can I regain access?
Symptom
- I have forgotten my password for the ILLiad client.
Applies to
- ILLiad
Resolution
1. Contact someone at your library with access to the ILLiad Staff Manager, and have them log in.
2. Click the account that needs a new password, and then click the 🔒Change Password button.
3. Make sure Force Password Reset is checked and create a simple, temporary password.
Once the user logs in with the temporary password, they must then create a new (previously unused) password and should then have access to ILLiad.