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I have forgotten my password for the ILLiad client. How can I regain access?

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Symptom
  • I have forgotten my password for the ILLiad client.
Applies to
  • ILLiad
Resolution

1. Contact someone at your library with access to the ILLiad Staff Manager, and have them log in.

2. Click the account that needs a new password, and then click the 🔒Change Password button. 

3. Make sure Force Password Reset is checked and create a simple, temporary password. 

Once the user logs in with the temporary password, they must then create a new (previously unused) password and should then have access to ILLiad.

 
Page ID
32020