I am getting PDF Conversion failed and the files sent to me were .tif files

Symptom

• You are getting PDF Conversion failed message and the files are .tif files.

Applies to

• ILLiad

Resolution

You will need to fix the issue using these steps:

1. Either ask the institution to resend the items as .pdf files
2. Or print out the .tif file and scan it in to deliver to the patron.

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