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OCLC Support

I accidentally overcharged for ILLiad IFM billing and I need to lower the amount I am billing so it matches their Max cost

  • A site had a max cost which you billed more for IFM, and you need to correct the amount you will bill
Applies to
  • ILLiad

Here is how you can update your billing amount for IFM:

  1. Go to the Transaction Number and open the OCLC Request tab.
  2. At the bottom of the screen, there is a Borrowing and Lending tab. Click on the lending tab.
  3. At the bottom of this window is a Lending Charges input box.  Update the amount you want to bill and save the change.

The amount will now show up with the new fee in WorldShare.

Additional information

If you overcharge for IFM, the system will normally not bill the site.  The process above will give you a way to be able to bill something to the site that matches their max cost.

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