- The site has a new machine or they lost their ATLAS SQL Alias Manager information and need to put it in again and they do not know how to do it or do not know what they need to put in.
See the Atlas SQL Alias Manager documentation.
You should not put in either the Username or password. If you have, you need to remove both and then Save the file. When you do this, ILLiad will put in the Username and Password. If this is the first time you are creating the Connection, you will see ILLiad show up in the Username, and the Password will be filled in with asterisks. If you already saved the file, then once you removed the Username and Password and Saved the file again, you will have to close the ATLAS SQL Alias Manager and open it up again to see the fields filled in.
If you are a shared server, you will also have Logon Accounts on the right side. If you are self-hosted, you will need to contact your Web Server Administrator to find out what the password should be. If OCLC hosts you, you will need to contact support via email or call 800-848-5800.
When you save the file, you will have to keep it in the directory that you installed the ILLiad Client. If you put it in a directory such as Documents, then the other modules like the ILLiad Customization Manager, or the ILLiad Staff Manager will not work. Many places will have ILLiad installed in the c:\program files (x86)\ILLiad folder, so that is where you save the file. After you save the file, you need to click on the "Set Default" icon. If it is not selected, then ILLiad client will work, but other modules like the ILLiad Customization Manager or the ILLiad Staff Manager will not work.