I get an error about a "required field" when trying to register an ILLiad account or change a request.
Symptom
- When filling out forms in ILLiad, an error says that fields are required, but you do not see that field and cannot submit the form.
Applies to
- ILLiad
Resolution
Web forms in ILLiad use the WebValidation table in the Customization Manager to choose fields and inputs, and it will help us find what is missing.
- Search for "webvalidation" in the Customization Manager and click the green spreadsheet icon called WebValidation.
- Sort the fields by Formname and see if the required field is listed on the web page you accessed. These are especially common in the NewUserRegistration, NewAuthRegistration, and ChangeUserInformation forms.
- Check the web page html (e.g. NewUserRegistration.html) to see if the field is present in the code, but hidden from the user. If a field is hidden, but marked as required in the WebValidation table, it will not submit properly. Unhide the field and save the page to resolve the issue.
- If the field isn't hidden in the code, and it has a checkmark for Required in WebValidation, but you do not see that field in the web page, you will want to either 1) uncheck "Required" for that field in WebValidation or 2) add that field in the web pages where that error happens.
Additional Information
For more details on how to make those changes, see the Atlas article Changing Required Fields - ILLiad.