How do I fix it if a patron gets a message in the ILLiad Web that says that the account is locked due to a login limit?
Symptom
- Patron is getting an error message about a Web Login Limit and the account is locked
Applies to
- ILLiad
Resolution
Here is the information on the Web Login Limit and how to fix it:
- There is a feature that you can turn on that will block a patron with a number of failed login attempts.
- Please see the Temporarily Block Web Users for Failed Login Attempts documentation for an explanation and how to fix it.