Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
How do I install the latest version of the ILLiad Client?
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
An ILLiad request keep changing back to Unfilled
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
I'm getting an error when I try to print in ILLiad, why is this?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
What URL should be used to access WebCirc when you are Hosted ILLiad
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
Can ILLiad be run on a Virtual Machine?
( created Wed Mar 04, 2026 )
Does ILLiad 10 support Windows Server 2025?
( created Mon Dec 15, 2025 )
How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC?
( created Wed Dec 10, 2025 )
Can I use the Alma API to include a value that would allow users to auto clear when creating a new user?
( created Thu Nov 06, 2025 )
Can I edit the illiad.dll file for our webpages?
( created Tue Oct 14, 2025 )
Why does the ILLiad workform show +30 in the Need Before field?
( created Fri Sep 19, 2025 )
Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen
( created Fri Aug 29, 2025 )
What is the character limit for an NVTGC in ILLiad?
( created Fri Jul 25, 2025 )
Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol
( created Tue Jun 24, 2025 )
Do ILLiad Web Pages Use Bootstrap
( created Mon Jun 16, 2025 )
Status Lines for Renewals
( created Thu May 29, 2025 )
Slow Response Loading Large PDF Files
( created Wed May 28, 2025 )
Libraries are not receiving our ISO cancelation message
( created Wed May 21, 2025 )
RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility
( created Tue May 20, 2025 )
Recent SAML vulnerabilities
( created Thu Mar 27, 2025 )
Recently updated articles
Is there a complete list of Customization Keys in Customization Manager?
( updated Mon Apr 06, 2026 )
Is it possible to use a SAML connection to authenticate users into their ILLiad accounts without the use of EZproxy?
( updated Mon Apr 06, 2026 )
Is it possible to add a separate agreement to polices form before or after patrons get to the request stage online?
( updated Mon Apr 06, 2026 )
Is ILLiad compatible with Windows 11?
( updated Mon Apr 06, 2026 )
Is ILLiad able to edit PDFs?
( updated Mon Apr 06, 2026 )
I do not see any EFTSs to generate a file in the Billing Manager
( updated Mon Apr 06, 2026 )
In ILLiad, Z39.50 isn't displaying the correct location information
( updated Mon Apr 06, 2026 )
Does the ILLiad Database Manager have a log?
( updated Mon Apr 06, 2026 )
Where can I get information on Copyright Clearance Center Get It Now?
( updated Mon Apr 06, 2026 )
In ILLiad, is there a way to delete a patron's request history while keeping stats and collection data?
( updated Mon Apr 06, 2026 )
In ILLiad, is there a way to add in additional queues that we can mark items "In Transit" and "Check Out" in WebCirc?
( updated Mon Apr 06, 2026 )
In ILLiad, I am trying to Renew a Borrowing request and nothing is happening
( updated Mon Apr 06, 2026 )
In ILLiad, how do I set up a routing rule so that Rapid Requests do not go to Awaiting Copyright Clearance?
( updated Mon Apr 06, 2026 )
In ILLiad, How do I print a Lending invoice for a lost book in the Billing Manager?
( updated Mon Apr 06, 2026 )
In ILLiad 9, where do we add a formstate tag to the documents that it talks about in the Release Notes?
( updated Mon Apr 06, 2026 )