Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
How do I install the latest version of the ILLiad Client?
An ILLiad request keep changing back to Unfilled
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
What URL should be used to access WebCirc when you are Hosted ILLiad
I'm getting an error when I try to print in ILLiad, why is this?
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
Why does the ILLiad workform show +30 in the Need Before field?
( created Fri Sep 19, 2025 )
Unable to search by Transaction Number in OCLC Statuses Screen
( created Fri Aug 29, 2025 )
What is the character limit for an NVTGC in ILLiad?
( created Fri Jul 25, 2025 )
Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol
( created Tue Jun 24, 2025 )
Do ILLiad Web Pages Use Bootstrap
( created Mon Jun 16, 2025 )
Status Lines for Renewals
( created Thu May 29, 2025 )
Slow Response Loading Large PDF Files
( created Wed May 28, 2025 )
Libraries are not receiving our ISO cancelation message
( created Wed May 21, 2025 )
RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility
( created Tue May 20, 2025 )
Recent SAML vulnerabilities
( created Thu Mar 27, 2025 )
What to Change When Updating DeliveryLocations Values in ILLiad
( created Mon Mar 17, 2025 )
ILLiad is getting a Microsoft Edge error
( created Tue Mar 04, 2025 )
Does the ILLiad Database Manager have a log?
( created Wed Jan 15, 2025 )
How to Update SSO Certificates for use with the ILLiad SAML Module
( created Tue Dec 24, 2024 )
Why do some ILLiad users lack user information from SAML (stub accounts)?
( created Mon Dec 16, 2024 )
Recently updated articles
Why does the ILLiad workform show +30 in the Need Before field?
( updated Fri Sep 19, 2025 )
How do I use the ATLAS Integrated SAML on my ILLiad server?
( updated Thu Sep 18, 2025 )
An ILLiad request keep changing back to Unfilled
( updated Thu Sep 11, 2025 )
Why isn't the ILLiad Customization Manager saving my changes?
( updated Tue Sep 09, 2025 )
How do I include all journals for the Most Requested Journal Report in ILLiad?
( updated Tue Sep 09, 2025 )
How to adjust timeout for Web Circ
( updated Tue Sep 09, 2025 )
Is there any vulnerability to ILLiad with the Log4J or the CVE-2021-44228 vulnerability?
( updated Tue Sep 09, 2025 )
How to expand the footer in the new ILLiad web pages
( updated Tue Sep 09, 2025 )
How do I manually create a new request in the ILLiad Client?
( updated Tue Sep 09, 2025 )
How do I set up a Z39.50 connection to Alma from ILLiad?
( updated Tue Sep 09, 2025 )
I am getting an SQL "Named Pipes Provider" error when trying to open ILLiad programs
( updated Fri Sep 05, 2025 )
Unable to search by Transaction Number in OCLC Statuses Screen
( updated Fri Aug 29, 2025 )
What should I do if a title is not in the Copyright Clearance Center, is listed as Special Order Required, or Contact Rights Holder Directly?
( updated Fri Aug 29, 2025 )
How do I get a Mail merge document to work properly so I can work within the mail merge in ILLiad?
( updated Thu Aug 28, 2025 )
How does the "Logon As User" button work in ILLiad?
( updated Wed Aug 20, 2025 )