Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
How do I install the latest version of the ILLiad Client?
An ILLiad request keep changing back to Unfilled
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
What URL should be used to access WebCirc when you are Hosted ILLiad
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
Printing is not working and I am getting an error message about a table in ILLiad
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
I'm getting an error when I try to print in ILLiad, why is this?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Recently created articles
Error connecting after IP change of ILLiad database
( created Fri Mar 22, 2024 )
After DOCLINE updated to 6.2.50, I get a javascript error when importing requests in ILLiad.
( created Mon Mar 18, 2024 )
ReShare requests in ILLiad are getting getting an error in the notes about "the local ID could not be retrieved."
( created Thu Mar 14, 2024 )
Why does my Z39.50 connection to FOLIO not show all information for serials?
( created Mon Mar 11, 2024 )
My UserValidation import to ILLiad says "Permission Denied."
( created Thu Jan 04, 2024 )
Custom SQL Work
( created Tue Jan 02, 2024 )
What happens in ILLiad when an institution is on a lender string twice?
( created Tue Jan 02, 2024 )
When using Google Analytics as part of the URL for ILLiad and EZproxy access, when I get to the ILLiad site, I get a message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."
( created Mon Dec 11, 2023 )
Determine if an ILLiad request is in our WorldCat Knowledge Base collection
( created Wed Dec 06, 2023 )
What is the file named Debug in the ILLiad client directory?
( created Tue Dec 05, 2023 )
Can ILLiad notification emails have a Reply To address that is different than the From address?
( created Tue Nov 28, 2023 )
Why do Rapid requests come into Electronic Delivery in ILLiad with No ILL Number Match?
( created Tue Nov 14, 2023 )
Why does my ILLiad request have an OCLC status of PROFILING?
( created Thu Nov 09, 2023 )
Why doesn't my OpenURL data load in the ILLiad request form
( created Thu Nov 02, 2023 )
What does it mean in ILLiad when I see in the OCLC Status in a transaction that says "Record not found?"
( created Wed Nov 01, 2023 )
Recently updated articles
We are on an ILLiad shared server and received an error message in the Rapid log regarding the RapidPrimaryLendingDownload Customization key
( updated Thu May 16, 2024 )
I cannot see any entries in the Events Log in the ILLiad Client
( updated Thu May 16, 2024 )
If I submit a request through API in ILLiad, will it count towards a patron's request limits?
( updated Thu May 16, 2024 )
How long do electronically delivered articles live on the ILLiad server?
( updated Tue May 07, 2024 )
Can we set up our ILLiad Print Templates to be on a shared drive?
( updated Mon May 06, 2024 )
I have an item stuck in the status of "In Electronic Delivery Processing"
( updated Thu Apr 25, 2024 )
I am getting an SQL "Named Pipes Provider" error when trying to open ILLiad programs
( updated Thu Apr 18, 2024 )
ILLiad gives a pre-login handshake, semaphore timeout error
( updated Thu Apr 18, 2024 )
What should we add to our SPF record for emails coming from OCLC?
( updated Tue Apr 16, 2024 )
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
( updated Wed Apr 10, 2024 )
I am in ILLiad 9.1 and when I try to deliver an article in Borrowing, it gives me an error message
( updated Thu Apr 04, 2024 )
Should ILLiad Services be running on a self-hosted ILLiad test web server?
( updated Thu Apr 04, 2024 )
Is there a List of ILLiad Print templates and their Data Sources?
( updated Thu Apr 04, 2024 )
What is the proper procedure for decommissioning my ILLiad server when switching over to Tipasa?
( updated Tue Apr 02, 2024 )
How do I use the ATLAS Integrated SAML on my Server?
( updated Fri Mar 29, 2024 )