An ILLiad request keep changing back to Unfilled

Symptom

• A request had a regular status in ILLiad, such as Delivered to Web or Canceled by ILL Staff, but later OCLC sends request into the status of Awaiting Unfilled Processing.

Applies to

• ILLiad

Resolution

When a request keeps coming back as Awaiting Unfilled Processing, it means there is an open OCLC request associated with that request's Transaction Number.  Here are the steps to take to fix this issue:

1. Navigate to the history tab and look at the previous request in the lower left-hand corner.
2. Copy the ILL number and go to the System tab. 
3. Click Search/Review statuses. 
4. A search box appears.  In the search box, place the ILL number you are searching for.
5. Click the magnifying glass to search.
6. Open the ILL record from the results, then delete it by clicking the Red X labeled "Delete." Continue this process until all the ILL numbers in previous requests have been checked.   No unfilled requests will come from OCLC anymore.
7. If the request still comes back, check to make sure there are no additional ILL records attached.

Another possibility is that a request that came in as Unfilled and was routed to Awaiting Direct Request Sending. This does not delete the old request from OCLC. Before routing the request to the new status,  go to the OCLC Request tab and delete the old ILL number first.  Then route it to Awaiting Direct Request Sending if desired.

Once you have verified that there are no active OCLC requests for that item, it can then be completed or routed to the next step in your library's workflow.

Additional Information

To avoid this issue, see this Atlas Systems document: Fix Requests that Continuously Return to Awaiting Unfilled Processing.