Electronic Delivery Utility unable to connect

Symptom

• When opening the Electronic Delivery Utility, an error says, "Unable to connect to database: provider cannot be found. It may not be properly installed."

Applies to

• ILLiad

Resolution

The Electronic Delivery Utility needs the  SQL Server Native client 11 to be installed. As of 7/7/26, it is the only remaining ILLiad program that needs this Native client.

Additional information

https://www.microsoft.com/en-us/down....aspx?id=50402

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