Skip to main content
OCLC Support

RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility

  1. Last updated
  2. Save as PDF

Symptom

  • When processing articles sent via Rapid, they often get stuck in electronic delivery. Once matched to the ILL#, they can be manually pushed through.

Applies to

  • ILLiad

Resolution

The issue is due to a known issue where the Rapid Manager initializes new lender records with 'NULL' values for Odyssey trusted sender settings. Running a SQL script to set TrustedSender to 'Yes' and TrustedSenderOverride to 'No' for all Rapid addresses that share the Odyssey-Rapid IP will fix this. 

If OCLC hosts you, contact OCLC Support.

If you are self-hosted, you should have the SQL Administrator run the following query:

UPDATE LenderAddresses
SET TrustedSender = 'Yes', TrustedSenderOverride = 'No'
WHERE OdysseyIP = 'odyssey.rapid.exlibrisgroup.com'

After running this script, stuck Rapid articles will no longer need to be matched to the ILL# and manually pushed through.

Page ID

63710