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OCLC Support

After upgrading to 9.2, some of my ILLiad services are missing

  • After upgrading to 9.2 some of my ILLiad services are missing
Applies to
  • ILLiad

Short introduction or instructions to follow these steps:

  1. Check to see if you have Sophos running on the server.  It has been known to remove some of the ILLiad services because it sees them as a threat
  2. If that is the case then you will have to safe list the executables in Sophos
Additional information

Once you have the settings in Sophos correct.  You will need to look in the Setup folder for each of the missing executables.  Place them in the correct folder and there should be a .bat file to reinstall the services.  If you have any trouble you can contact OCLC Support for assistance.

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