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OCLC Support

Why are duplicate records appearing in the Discover Items search?

Symptom
  • Duplicate records appearing when performing searches
Applies to
  • WorldShare Record Manager
  • WorldShare Acquisitions
  • WorldShare Circulation
  • Connexion Client
  • Connexion Browser
Resolution

This can be caused when WorldCat records are merged and the record needs to be refreshed by OCLC staff:

  • Send the OCLC number of the item, and any OCLC found in the 019 field of the record, to OCLC Support, along with screenshots of the duplication and a link to this help article.

 

Page ID
24166