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OCLC Support

Server communication failed error when trying to edit the ILL allowed setting in a collection

Symptom

  • You are trying to update the ILL Allowed setting in a collection and you get a Server communication failed error every time. The error persists after clearing the browser's cache and cookies. Other users may be able to edit this setting.

Applies to

  • WorldShare Collection Manager

Resolution

WorldShare users with the Collection Manager Staff role cannot edit this setting. A WorldShare user with the Collection Manager Admin role can assign a more powerful Collection Manager role to your account. That should resolve the problem. If you continue to get the error, contact OCLC Support.

Additional information

Collection Manager roles

Page ID

60684