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OCLC Support

Why is the pop-up window blank when I try to open Control Single Heading?

Symptom

  • The pop-up window that comes up after you click Control Single Heading freezes, appears blank, or takes a long time to load.

Applies to

  • Connexion client

Resolution

Fully sign out of and close Connexion client. Find the application Internet Explorer on your computer. Go into the browser's user menu (this usually looks like 3 horizontal dots in the top right corner). Select Settings. Select Cookies and site permissions. Select to Pop-ups and redirects. Click Add in the Allow box and add the following URLs:

  • oclc.org
  • worldcat.org

Close Internet Explorer. Reopen Connexion client and sign back in. You should now be able to view the Control Single Heading window.

 

Page ID

59469