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OCLC Support

Cannot connect to remote server error in Connexion

Symptom
  • The error "Cannot connect to remote server" comes up when trying to log into Connexion. 
Applies to
  • Connexion client
Resolution

This usually means that there is a network or server issue occurring at this moment. Network troubleshooting can help us identify if there is an issue with the connection. Run the following commands to test the network: 

  1. On your computer's task bar, click on the Start button.
  2. Type into the search box cmd.
  3. When the command prompt window comes up, type ping connexion.oclc.org
  4. When the ping command finishes, type in tracert connexion.oclc.org
  5. Copy the information from the window and email it to support@oclc.org
  6. Call OCLC Support to address the issue immediately. 

Important! Do not send an email with this kind of error. The troubleshooting needs to be done immediately to insure that the system comes back up quickly. 

 

Page ID
17227

 

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