About Connexion client support
Discover how to access system alerts and known problems as well as contact OCLC customer support in Connexion client.
Connexion service hours
OCLC Connexion is available 24 hours, Monday through Sunday.
OCLC System Status Dashboard. You can also access the dashboard from within Connexion client (Help > Useful Web Links > OCLC System Alerts).
Note: OCLC occasionally conducts maintenance on the system, most usually on Sundays from 2 am to 6 am U.S. Eastern Time. OCLC usually provides advance notice about these maintenance periods via listserv messages and on theCheck system alerts and known problems
To check the system alerts page for conditions affecting system performance or to check client known problems:
- Navigate to Help > Useful Web Links.
- Click OCLC System Alerts or press <Alt><H><U><L>.
Or
Click Client Known Problems or press <Alt><H><U><K>.
Contact OCLC customer support staff
From within the client, open an e-mail support form to contact OCLC customer support or one or more other support sources you specify:
- Navigate to Help > Contact Support or press <Alt><H><C>.
- In the Contact Support form window, select the type of message you want to send. (Optional) If you select Problem/Question, check Connexion client known problems before sending your support request:
- Suggestion/Enhancement (default)
- Problem/Question
- Click Problems and Troubleshooting under Having problems? Have you checked.
Or - Navigate to Help > Useful Links > Client Known Problems to open the client known problems web page.
- Select a recipient for the message.
- OCLC Support - Message goes to connexion-support@oclc.org
- E-Mail Address - Enter any email address. To send the message to more than one recipient, separate the email addresses with semicolons.
- (Required) Enter your information:
- Name
- Telephone
- E-Mail Address
Note:- The system automatically supplies your name and e-mail address if you already entered them in the Report Error window (Action > Report Error, which is available when you have a bibliographic or authority record open).
- Once you have entered your information, the client automatically supplies it the next time you open the window
- (Required) Enter your message in the text box.
- Select Yes or No to indicate whether you:
- Give permission for support staff to contact you.
Default: Yes - Want a copy of the message. If you select this option, the client sends a copy to your email address.
Default: No
- Give permission for support staff to contact you.
- When you are finished, click Send.
Contact support staff by telephone or fax
Contact OCLC Support for your region.
Please provide the following information:
- Service or program you are using
- Your OCLC symbol
- Your OCLC authorization number and password
Open client Help or documentation on the web
See Use client Help for more details.
Get more information from the OCLC website
Use the Help > Useful Links submenu to:
- Open the Connexion home page or Connexion client documentation page
- Open client known problems or tips, WorldCat statistics, or OCLC system alerts
- Download products and services
- Report errors in WorldCat or LC authority file records or report duplicates in WorldCat
To access the Help > Useful Links submenu:
- Navigate to Help > Useful Links or press <Alt><H><U>.
- Click a link on the submenu.
Open client tutorials from the Help menu
To open tutorials that take you step-by-step through many of the main client functions:
- Navigate to Help > Tutorial or press <Alt><H><T>.
Note: Check system requirements for using the client Web-based tutorials at the end of the tutorials Web page. - Select a tutorial you want to open and then click View this tutorial.