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OCLC Support

Report Error

Find out how to access and use the Report Error window in Connexion client.

Purpose of the Report Error window

  • Report errors in bibliographic or authority records to OCLC.

Access the Report Error window

  1. With the record open for which you want to report an error, click Action > Report Error or press <Alt><A><E>. Logon is required, even if the record is in the local save file.
  2. Enter your OCLC institution symbol, user name, and e-mail address.
  3. Select a check box to have a copy of the e-mail sent to you.
  4. Enter a description of the error.
  5. Click Report Error. The client automatically attaches a copy of the record to the email.

See more about how to report an error in a record.

Report Error window: Features and buttons

Feature How to use
OCLC Symbol field The client supplies the OCLC symbol you use to log on, as shown in the User Information window (View > User Information).
User Name field Enter your name. If you do not, the client supplies it if you already entered it in the Contact Support window (Help > Contact Support.
E-Mail field Enter your email address. If you do not, the client supplies it from the Contact Support window.
Send a copy... check box Select this check box to receive a copy of the report via email.

Default: Check box is deselected. You do not receive a copy.
Text field for message Enter a description of the record error.

For reference:
  • Bibliographic records - For a definition of errors that require proof and detailed guidelines on reporting specific errors, see Error Reporting in Chapter 5, of OCLC Bibliographic Formats and Standards. 
  • Authority records - For a list of changes, corrections, additions and duplicates to report and more detailed guidelines on how to report and verify your requested changes, see Authority record change requests in the Authorities: Formats and indexes.
 Note:
  • You must supply data in all areas of the window in order to send the error report.
  • The client automatically appends the text of the record to your message.

 

Button name Click the button to...
Report Error Send the error report.
Cancel Close the window without sending the error report.

 

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