Error message Alpha channel is not supported in TIFF files
Symptom
- Adding items you are prompted with a message that TIFF files are unable to process "Alpha channel is not supported in TIFF files
Applies to
- CONTENTdm
- Project Client
- TIFF files
Resolution
CONTENTdm Project Client is unable to support TIFF files with a Alpha channel. A solution to this would be to use an image editor like GIMP to remove that Alpha Channel. If this is happening on a large number of objects than we advise to take a look at how the TIFF files are being created. If you need support you can send OCLC Support a file to further assist.
