Known issues
Please see the OCLC System Status Dashboard for active issues.
Current issues
Issue | Details |
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Project Client 7.0.73.0 (December Release); 7.0.75.0 (February Release) When OCR is being run on images, the progress message box shows inaccurate page counts. |
Identified: December 2021 Workaround: Use the page counter shown in: Project Settings Manager > OCR > Page Limit. It should show you “#### of 10000 pages remaining this month”. |
Project Client 7.0.73.0 (December Release); 7.0.75.0 (February Release) We've deprecated the "Fast Mode" in OCR, but it is still showing in the settings interface. If you check this option, OCR is still processed with the same Best Quality setting. |
Identified: December 2021 Workaround: Ignore the “Fast Mode” setting. |
Project Client 7.0.32.0 (June Release); 7.0.73.0 (December Release); 7.0.75.0 (February Release) Under certain situations, when editing metadata in spreadsheet view in Project Client, it flashes as it refreshes the screen. |
Identified: December 2021 Workaround (Temporary): Switch to a different view or go to a different screen in Project Client. Then come back to the spreadsheet view |
Project Client 7.0.32.0 (June Release); 7.0.73.0 (December Release) Finding Aid (EAD) ingest does not work. You always receive an error message about the XML file being invalid. |
Identified: January 2022 Fixed in version 7.0.75.0 (February 2022 release). |
Cantaloupe has caused some issues with certain sites, such as PDF fonts display incorrectly in preview, some preview or expand view are missing for particular images or PDFs , or watermark doesn't work, etc. If you desire, we can roll your site back out of Cantaloupe. There are 2 ways to rollback:
So if you don’t have restriction, a partial rollback is ideal for you. If you do, you can consider a full rollback. Or wait till we fix the bug with partial rollback. |
Workaround: Please contact Support to discuss possible rollback options. |
FlexLoader Application fails to start - "Unable to start program because of the following error: The Web Services is unavailable. Please try again later. The underlying connection was closed. An Unexpect error o.. |
Identified: August 2022 No workaround available |
"Full Size" image download option produces a "Proxy Error" CONTENTdm end-user website "Full Size" image download link shows "Proxy Error" for very large/high-resolution image files |
Identified: October 2018 Workaround: The file can be obtained for direct download using the GetFile API call. If a systemic issue with many files, please contact OCLC Support for guidance.
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