Known issues

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This page lists known issues in the WorldShare License Manager application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current Issues

Issue	Details
If you subscribe to License Manager and then cancel, there are some circumstances under which the same ILL license term may show up more than once in ILL when using the ILL availability term in Collection Manager.	This does not occur for all collections or all libraries but can occur. It is based on how licenses were previously configured when the library had a License Manager subscription.
July reports not retrieved for some vendors For some recurring harvests, the July reports were not retrieved. We are working to resolve the problem, so that July is retrieve as well as August and the following months. We will be in touch with your library if there is anything we need from you.	Identified: August 2024 This issue will be fixed with the next release. We may need to contact some libraries about manually fixing some data. We will reach out to libraries individually.

Issue

Details

If you subscribe to License Manager and then cancel, there are some circumstances under which the same ILL license term may show up more than once in ILL when using the ILL availability term in Collection Manager.

This does not occur for all collections or all libraries but can occur. It is based on how licenses were previously configured when the library had a License Manager subscription.

July reports not retrieved for some vendors

For some recurring harvests, the July reports were not retrieved. We are working to resolve the problem, so that July is retrieve as well as August and the following months. We will be in touch with your library if there is anything we need from you.

Identified: August 2024

This issue will be fixed with the next release. We may need to contact some libraries about manually fixing some data. We will reach out to libraries individually.

Fixed issues

Expand list text

Issue
When doing a one-time harvest for the aggregator, JUSP, and multiple vendors in multiple reports, a time-out may be experienced intermittently.	This issue will be fixed in the next release. In the meantime, please harvest each vendor for each platform individually.
A bug exists where when using Collection Manager to add collections to 'Temporarily Free Licenses' or 'Trial Period Licenses' the license will become stuck with a status of pending. The current workaround for this issue is to only add collections to those license types through the License Manager interface. Perpetual and standard licenses are unaffected by this issue.