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OCLC Support

Why am I getting error message "No matching Loan Policy"?

  • No matching loan policy error comes up when trying to check out  an item 
Applies to
  • WMS Circulation 

This means that no Loan Policy covers this Holding Location, Shelving location, and Material type mix in your Loan Policy map table. To resolve the issue, add a new line to your Loan Policy Map table in your Service Configuration > WMS Circulation > Loans  > Loan Policy Map. If the error persists after confirming that a policy is in place that covers that item mix, please contact OCLC Support.

Additional information

It is often good to add to the bottom of this table a line that will play the role of a catch-all in case a transaction doesn't fit any of the more specific entries above. 

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