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Claim serial issues

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Discover how to search, view, and claim missing serial issues in WorldShare Acquisitions.

Use the Missing Serial Issues screen to claim, stop claiming, and restart claiming for issues that you have not received. If you want to claim a missing serial subscription, use the Missing Order Items screen and change the Acquisition Type filter to Subscription.

 Note: You can also automate serial issues claiming.

Find, filter, and search serial issues

 Note: You can save serial issues searches for your own use or for use by other staff. See Saved searches.

Search for missing serial issues

  1. On the left navigation, click Serial Issues Missing Issues.
  2. Click Search to view all missing serial issues.
    Or
    From the drop-down list, select an index and enter the search term(s). Click Search.
  3. On the Missing Serial Issues screen, enter your search terms into the Search by title search box.
  4. Click outside of the search box or press <Enter>.
  5. Your results will appear in the table.

Use the filters to find missing serial issues

  1. On the left navigation, click Serial Issues > Missing Issues.
  2. Click Search to view all missing serial issues.
    Or
    From the drop-down list, select an index and enter the search term(s). Click Search.
  3. On the Missing Serial Issues screen, at the top of the table, click the filter name.
  4. Select the values you want to apply. You can select one or more. When more than one value is selected, the system searches for any of the selected values.
  5. Click Apply. Once the filter is applied, you can hover over the filter name at the top of the table to view the selected values.
  6. (Optional) To remove the filter, click Reset.
  7. Your results will appear in the table.
Filter descriptions
Filter Description
Claiming Status

Available for claiming, archived for claiming (issues are archived after you stop claiming them)
 Note: By default, the list is filtered by available for claiming, which excludes issues previously archived for claiming.
Claims

Number of times claimed. Range: from n to n

Examples

"2 to 8" finds items that have been claimed twice to eight times.

"0 to 0" finds first-time claims
Copies Received

Number of copies received. Range: from n to n

Example

"3-11" finds serials that you have received at least three, but not more than eleven, copies.
Expected Release Date range: n days ago
First Received

Date range: n days ago

 Note: You should assign a value to this filter if you only want to claim issues received by at least one other WMS library.
Last Claimed Date range: n days ago
Publication Frequency
Descriptions of Publication Frequencies:
Publication frequency Description
Annual Once per year
Bimonthly Once every two months
Biweekly Once every two weeks
Every 2 Years Once every two years
Every 3 Years Once every three years
Monthly Once per month
Quarterly Once every three months
Semiannual Twice per year
Weekly Once per week
3/Year Three times per year
 Note: This filter is useful when choosing the days from the Expected Release Date (e.g. you may want to wait longer to claim quarterly publications than monthly publications).
Vendor To search for a vendor, enter the vendor name in the search box.
Examples of combining filters to find items

For all of the below, set the Claiming Status to Available for Claiming to exclude issues previously Archived for Claiming.

  1. Issues that have not arrived in the expected time for that vendor
    1. Set the Claims filter to 0 claims made.
    2. Set the Expected Release Date filter to the desired number of days (e.g., 5 days since Expected Release Date).
  2. Issues that have not arrived and another library has already received them
    1. Set the Claims filter to 0 claims made.
    2. Set the Expected Release Date filter to the desired number of days (e.g., 10 days since First Received Date).
  3. Previously-claimed issues to claim again, because there has been no response in several days
    1. Set the Claims filter to 1 or more claims made.
    2. Set the Last Claimed Date to the desired number of days since last claimed (e.g., 5 days since the item was last claimed).
  4. Stop claiming issues because they have been claimed multiple times with no response from the vendor
    1. Set the Claims filter to maximum claim limit (e.g., 6 times).

Claim serial issues

If you have ordered a serial issue, but not yet received it from the vendor, you can claim the serial issue in the system. When you claim a serial issue in WorldShare Acquisitions, you have the option of notifying a vendor about the claim via email, a printed claim or an EDIFACT message via email or FTP. You can also notify multiple vendors of serial issue claims via email. If you need to claim a one-time item, you must claim it on the Missing Order Items screen. See Claim order items for more information.

  1. On the left navigation, click Serial Issues > Missing Issues.
  2. Click Search to view all missing serial issues.
    Or
    From the drop-down list, select an index and enter the search term(s). Click Search.
  3. On the Missing Serial Issues screen, find the items you want to claim. See Find, filter, and search serial issues for details.
  4. Select the check boxes next to the issues you want to claim. If you want to claim all issues in the table, select the check box at the top of the table.
  5. At the top of the screen, click Claim.
  6. If you want to notify the vendor about the claim, go to the next step. If you do not want to notify the vendor about the claim, click Claim Items and go to step 12.
  7. Select the Notify vendor about this claim check box.
  8. Click Continue.
    • If a single vendor is related to the selected issues, the vendor will be pre-filled for you automatically based on the most recent subscription order item in Acquisitions. Email or printed claims can be used to notify a single vendor.

       Note: If either of the below is missing, you will receive an error message.

      • There must be a valid email address for the vendor if sending by print or email.
      • If any of the issues do not have a vendor, you will not be able to submit the claim message to the vendor. 
    • If multiple vendors are related to the selected issues, this will be indicated in the dialog. Email is the required method for notifying multiple vendors.

       Note: If either of the below is missing, you will receive an error message.

      • There must be a valid email address for every vendor.
      • If any of the issues do not have a vendor, you will not be able to submit the claim message to the vendors.
    • In order to claim serial issues via an FTP or email EDIFACT message, you must first configure your vendor so that they are set up to recieve EDIFACT messages. For more information, see Send your vendor an EDIFACT serial issue claim.

       Note: If your vendor is not configured to recieve EDIFACT messages, you will recieve an error message.

  9. If you selected FTP (EDIFACT) as the method:
    1. (Optional) Select the Preview message before sending check box to view the message before sending it to the vendor.
    2. Select the desired FTP Profile.
    3. Send Claim.
  10. If you selected E-Mail (EDIFACT) as the method:
    1. (Optional) Select the Preview message before sending check box to view the message before sending it to the vendor.
    2. Send Claim.
  11. If you selected Print as the method:
    1. Click Print Claim.
    2. On the Message Preview window, click Print Claim.
    3. The claim/status inquiry prints. Go to Step 12.
  12. If you selected E-Mail (HTML) as the method:
    1. (Optional) Select the Preview email before sending check box to view the email before sending it to the vendor. Click Continue.
    2. Send Claim.
  13. A confirmation message appears and the items have been claimed in the system.

Stop and restart claiming

Stop claiming: Follow local practice to determine how to handle a vendor not supplying claimed issues

Restart claiming: Only available if an issue is archived for claiming (when you stop claiming an issue, it is archived for claiming)

  1. On the left navigation, click Serial Issues > Missing Serial Issues.
  2. On the Missing Serial Issues screen, search for the titles you want to stop or restart claiming. See Find serial issues for details.
  3. Select the check boxes next to the titles you want to claim. If you want to claim all titles in the tables, select the check box at the top of the table.
  4. At the top of the screen, click Stop Claiming or Restart Claiming.
  5. The screen refreshes and the title's Claiming Status is updated. If you stopped claiming a title, it will be archived for claiming.

Watch a video

Claim missing serials issues (7:05)

This video shows how to claim missing serials issues in WorldShare Acquisitions.