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OCLC Support

Troubleshooting single user access issues via EZproxy.

  • User encounters issues when attempting to access resources through EZproxy
Applies to
  • EZproxy
Troubleshooting tips

The issue is more than likely environmental (PC, network, browser, etc.). Try these possible solutions:

  • Clear browser cache & cookies
  • Try another browser
  • Temporarily disable any software firewall and/or anti-virus/spyware to see if this is causing the issue. Reenable after testing.
  • Check the browser security settings
  • Check the proxy details setup within the browser
  • Try connecting from a different network or device
  • If using a VPN, try connecting without the VPN

If you continue to have issues, contact OCLC Support.

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