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We are getting SQL errors that refer to communication link failures in the log

Symptom
  • SQL errors display
  • The amdberror.log in the Amlib folder displays Communication Link Failures
Applies to
  • Amlib
  • Network environment
Resolution

Unfortunately these errors are notoriously hard to solve:

  1. Communication link failure messages are written into the amdberror.log in the Amlib program folder when there is a network communications failure between the machine running the Amlib program and the machine hosting the Amlib databases.
  2. It can be related to faulty hardware or sometimes issues with the DNS Server.
  3. It is usually necessary to call in your network specialist rather than Amlib support staff as it is definitely network related.
Additional information

It is possible to find more information on the Amlib content portal. (Sign in required.)

Page ID
17642

 

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