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OCLC Support

Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?

Symptom
  • Invalid Authenticity Token error
Applies to
  • Zendesk User Portal
Resolution

This error can be due to corrupted cookie in your browser. Clear your browsers cache and cookies, restart the browser and try to log in.

If the error remains, the problem is that your browser has blocked any cookies from or because OCLCs Zendesk User Portal. Go through the following steps resolve this error:

Firefox:

  1. In the top right of your browser, click on the three lines or dots, then Settings.
  2. Click Privacy and Security
  3. Under Cookies and Site Data, click Manage Exceptions.
  4. Type "oclc.zendesk.com" into the Address of website textbox, then click Allow
  5. Click Save changes.
  6. Restart your browser.

Chrome:

  1. In the top right of your browser, click on the three lines or dots, then Settings.
  2. Click Privacy and Security
  3. Click Cookies and other site data
  4. Click Add next to the Sites that can always use cookies
  5. Type "oclc.zendesk.com" into the Site textbox, then click Add
  6. Restart your browser.
Additional information

If the error persists after these steps, please email OCLC Support with your name, library symbol, the error that you are getting and what you've tried so far.

Page ID
36205