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OCLC Support

I can't upload our public key since I cannot access the OCLC SFTP site.

Applies to
  • WorldShare Collection Manager 
  • WorldShare Circulation 
  • Tipasa
Answer

 

Do not delete the existing .ssh/authorized_keys file before uploading the new one. The new file you upload automatically replaces the existing file while retaining its permissions and ownership properties. If you delete the existing file before uploading the new file, you will have insufficient rights on the system to set the necessary group ownership for .ssh/authorized_keys and therefore will continue to be asked for a password.

Please contact OCLC Support for help replacing the key.  Support will need a new key from you to load onto the SFTP server.

Additional information

More information about how to generate a new key can be found in our documentation on setting up passwordless file exchanges.

Page ID
28220