FirstSearch timeouts send users to an unexpected URL
Symptom
- The Done=url we have set does not seem to work at the end of a timeout session in Firstsearch
- When a timeout occurs, It takes remote users to their proxy login page.
- Users cannot restart their session without having the 9-digit FirstSearch authorization and password.
Applies to
- FirstSearch
Resolution
FirstSearch is having trouble parsing the currently set Done=url link value. To fix this, use URL encoding on the 'done' link. You can use a tool like https://www.urlencoder.org/
An example URL: https://afit.idm.oclc.org/login?url=https://firstsearch.oclc.org/FSIP?timeout=1800&dbname=WorldCat&done=https%3A%2F%2Fafit.libguides.com%2Faz.php%3Fa%3Dw
Use the URL encoder tool linked above to encode the URL of the referrer page. You do not need to change any settings on the tool including any drop-downs.
Once you have the encoded URL, go into the FirstSearch Admin settings and update the Done-url link, and try again.