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OCLC Support

Why can't patrons cancel printable MuseumKey reservations?

  • Library staff are able to cancel printable MuseumKey reservations, but patrons cannot cancel their own printable MuseumKey reservations. 
Applies to
  • CapiraMobile

This is the way MuseumKey is designed in order to prevent usage abuse, such as placing a reservation for a printable pass, printing it, and then canceling it.  This would create a conflict and allow the patron to bypass any restrictions.  Staff intervention prevents this in most instances. 

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