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OCLC Support

Send a note

Learn how to send a message to a lending library in UnityUK.

You may sometimes wish to send a message to the lending library, without updating the status of the request.

To do this, choose the Send Public Note action for the request:

Send Public Note action in request details

Be careful to use Send Note and not Add Private Note, which only enables you to add a Private Note for your own library’s use.

Type your Note, and click Send. You can also add a Private note from here.

ILL Request Action: Send Public Note screen

The responding library will see the message appear in their Lender Work Queue.

New Notes message

The message can be retrieved and read in the History section of the Request Details – text of the note will appear in a popup window when the user clicks on the Send Note-indication link. The text of the note can also be seen by clicking the yellow note icon alongside this request in the results hitlist.

The message can only be seen by the current Lending library, not by further libraries on the rota.

Note History accordion

 

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